Toimituskäytäntö
Shipping Policy
1. Order Processing
Orders are typically processed within 1–3 business days.
Processing times may be longer during holidays, promotions, periods of high demand, or due to circumstances outside our control.
You will receive a confirmation email after your order has been placed.
2. Shipping Destinations
Nunnu & Co. currently ships to selected destinations where delivery is available for the product ordered.
Shipping availability may vary by product and destination.
If an item cannot be shipped to your address, you will be notified during checkout or contacted after your order is placed.
3. Estimated Delivery Times
Estimated delivery times vary depending on the product, destination, warehouse location, and shipping carrier.
For many U.S. orders, delivery is typically estimated at approximately:
7–15 business days after processing
These timeframes are estimates only and are not guaranteed.
Unexpected delays may occur due to:
- carrier delays
- weather
- holidays
- customs procedures
- high shipping volumes
- supplier or warehouse delays
- other circumstances outside our control
4. Shipping Costs
Shipping charges, if applicable, are shown at checkout before you complete your purchase.
Some products or destinations may qualify for free shipping.
Any available shipping options and charges will be displayed during checkout.
5. Tracking
When tracking is available, you will receive tracking information after your order has shipped.
Please note that tracking information may take some time to update after the carrier receives the shipment.
If your tracking has not updated for several days, please allow additional time before contacting us, as carrier scans may occasionally be delayed.
6. Multiple Shipments
Some orders may contain products shipped from different warehouses or suppliers.
As a result, items from the same order may arrive in separate packages and at different times.
You will not be charged additional shipping fees beyond those shown at checkout unless otherwise stated.
7. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- name
- street address
- apartment or unit number
- city
- postal or ZIP code
- country
If you notice an error after placing your order, contact us as soon as possible at:
We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
8. Delayed Shipments
Delivery dates are estimates and may change.
If your order is significantly delayed, please contact us at:
We will review the available tracking and shipping information and assist you with the next steps.
9. Lost Packages
If tracking indicates that your package has been lost or if it has not arrived within a reasonable period after the estimated delivery window, please contact us.
We may ask you to confirm your shipping address and provide your order number before we investigate the shipment.
10. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- check around your property and delivery location
- ask other members of your household
- check with neighbors where appropriate
- contact the carrier
If the package still cannot be found, contact us at support@nunnuandco.com and we will review the available information.
11. Customs, Duties and Import Charges
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
Customs processing may also cause additional delivery delays.
12. Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible at:
We cannot guarantee that an order can be modified or cancelled once processing has started or the order has shipped.
13. Contact Us
If you have questions about shipping, tracking, or delivery, please contact:
Nunnu & Co.
Email: support@nunnuandco.com
Website: nunnuandco.com