Refund policy
Refund & Return Policy
At Nunnu & Co., we want you to feel confident when shopping with us. If something is not right with your order, please contact us and we will help you with the next steps.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging where applicable.
You may also be asked to provide:
- your order number
- proof of purchase
- photos or video of the item, where relevant
To request a return, contact us at:
Please do not return any item before contacting us and receiving return instructions.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at:
Please include:
- your order number
- a short description of the issue
- clear photos or video showing the problem, where applicable
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, or other product-specific reasons.
Items may also be ineligible for return if they:
- have been used
- have been damaged after delivery
- have been altered
- are missing original packaging where required
- are returned without prior approval or instructions
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Exchanges
If you would like to request an exchange or replacement, contact us at:
Exchange availability depends on the product and the circumstances of the order.
Refunds
Once a returned item has been received and reviewed, we will let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Return Shipping
Return shipping costs depend on the reason for the return.
If the item is defective, damaged on arrival, or incorrect, contact us before returning it so we can provide the correct instructions.
For other returns, return shipping costs may be the responsibility of the customer unless otherwise agreed.
Order Cancellations
If you want to cancel or change your order, contact us as soon as possible at:
We cannot guarantee that an order can be cancelled or changed once it has entered processing or has already shipped.
Contact Us
If you have any questions about returns, refunds, replacements, or cancellations, please contact:
Nunnu & Co.
Email: support@nunnuandco.com
Website: nunnuandco.com